Data deletion

• Sign in at app.bota-chat.com.
• Go to Settings → Account → Delete account.
• Confirm the request. Deletion is scheduled with a 30-day grace period during which you can undo it.

• All conversations, contacts, messages, and files stored in your tenant.
• The WhatsApp Business connection and its access token.
• Tenant configuration data: team, integrations (RMS, Stripe, etc.), preferences, and branding.
• Tenant usage logs beyond the security retention window.

• Billing documentation: 5 years (Spanish General Tax Law art. 66).
• Anonymised security logs: 12 months.
• These records are deleted automatically when the legal retention period expires.

Type something like "I want my data deleted" or "I request my right to be forgotten" in the conversation. Bota automatically emails the business with your request.

The business processes the deletion from their Bota dashboard and, where applicable, also from their RMS booking system. You are entitled to a confirmation of deletion; ask explicitly if you do not receive one.

Every rent-a-car or business using Bota must offer you a contact channel (website, email, phone). Ask them in writing to delete your data. They can erase your conversations from their dashboard.

If the business does not respond or you prefer not to go through them, write directly to privacy@bota-chat.com stating the phone number you used on WhatsApp (or the identifier you interacted with) and, if you remember it, the business name. We will process your request and, where appropriate, forward it to the controlling business. Maximum response time: 30 calendar days.