Terms and Conditions

Bota provides software to create, configure, and operate branded conversational assistants and commercial automations, including web widget, admin panel, escalation rules, and integrations with channels and systems enabled by the customer.

Available functionality depends on the product documentation, the accepted commercial proposal, and any applicable order form or master agreement.

• Bota is intended for companies and professionals, not for consumers as the SaaS contracting party.
• Anyone subscribing on behalf of a customer represents that they have sufficient authority to bind the relevant entity.
• The customer must provide accurate information, keep it updated, and designate authorized users for service administration.

• The customer is responsible for credential custody, user administration, and the use made of the service by its authorized users.
• The customer is responsible for its domains, pages, copy, prompts, rules, branding assets, and third-party accounts connected to Bota.
• If the customer enables channels such as WhatsApp Business or other integrations, it must comply with the policies, terms, and technical requirements of those third parties.

The customer generally acts as controller for leads, end customers, reservations, or conversations that it routes through Bota in its own environments.

Bota generally acts as processor or technology provider for that operational data, under the customer documented instructions and the applicable data processing agreement.

Bota acts as independent controller for B2B marketing, onboarding, accounts, support, billing, security, and use of its own website or admin portal.

• Bota uses automations and AI components that may generate errors, incomplete answers, or undesirable outcomes.
• The customer is responsible for reviewing bot configuration, defining escalation rules, and validating flows with commercial, contractual, or reputational impact.
• Bota does not guarantee that automated responses will replace human supervision in every scenario.

Commercial terms applicable to Bota are governed by the signed proposal, order form, contract, or other current commercial information communicated to the customer at the time of subscription.

Unless expressly stated otherwise, applicable taxes, duties, and regulatory charges are not deemed included.

• Do not use the service for illegal, fraudulent, or rights-infringing activities.
• Do not attempt to bypass security controls, extract unauthorized data, degrade the platform, or interfere with normal operations.
• Do not use Bota to distribute unlawful, misleading, discriminatory, abusive, or otherwise non-compliant content.

Bota, its software, documentation, interfaces, brands, and other product elements are owned by Zentia Labs LLC or its licensors.

The customer receives a limited, non-exclusive, revocable, and non-sublicensable license to use the service during the term of the commercial relationship and in accordance with the contract.

Each party undertakes to protect the other party confidential information with a reasonable standard of care and to use it only for performance of the commercial or technical relationship.

• Bota will use commercially reasonable efforts to keep the service available, subject to maintenance, incidents, and third-party dependencies.
• We may introduce improvements, functional changes, or technical adjustments where necessary for the product, security, or legal compliance.
• Enhanced support commitments or SLA levels apply only where expressly agreed in writing.

• The customer may stop using the service and request closure in accordance with the applicable contractual conditions.
• Bota may suspend or limit access in cases of non-payment, security risk, unlawful use, material breach, or service protection needs.
• After termination, access may be revoked and data will be handled in line with the contract, privacy policy, and applicable retention or deletion process.

To the maximum extent permitted by law, Bota will not be liable for indirect damages, loss of profit, loss of business, data loss not directly attributable to a breach by Bota, or outages caused by third parties outside its reasonable control.

Except where liability cannot lawfully be excluded, Bota aggregate liability arising out of the service is limited to the amounts actually paid by the customer during the 12 months preceding the event giving rise to the claim.

These terms will be interpreted under the governing law set out in the contractual documentation signed with the customer. In the absence of a specific agreement, the laws of the State of Wyoming, United States, will apply, subject to the competent courts of that territory unless mandatory law provides otherwise.

For legal, contractual, or privacy matters relating to Bota, contact info@raxmobility.com.