Terms and Conditions

Bota provides an AI-powered chatbot that car rental companies can deploy on their website (widget) and WhatsApp to handle customer inquiries, automate booking flows, and manage sales. The service includes an admin panel, escalation rules, messaging channel integrations, and configuration tools.

Available functionality depends on the product documentation, the accepted commercial proposal, and any applicable order form or master agreement.

• Bota is intended for companies and professionals in the vehicle rental sector, not for consumers as the SaaS contracting party.
• Anyone subscribing on behalf of a customer represents that they have sufficient authority to bind the relevant entity.
• The customer must provide accurate information, keep it updated, and designate authorized users for service administration.

• The customer is responsible for credential custody, user administration, and the use made of Bota by its authorized users.
• The customer is responsible for its domains, pages, copy, prompts, chatbot behaviour rules, branding assets, and third-party accounts connected to Bota.
• If the customer enables WhatsApp Business or other messaging integrations, it must comply with the policies, terms, and technical requirements of those third parties.

The customer generally acts as controller for leads, end customers, reservations, or conversations that it routes through Bota in its own environments (website, WhatsApp).

Zentia Labs generally acts as processor or technology provider for that operational data (chat messages, conversational content, booking intents), under the customer documented instructions and the applicable data processing agreement.

Zentia Labs acts as independent controller for B2B marketing, onboarding, accounts, support, billing, security, and use of the Bota website or admin portals.

• Bota uses language models (LLM, currently Anthropic Claude) to generate conversational responses. AI responses may contain errors, incomplete information, or undesirable outcomes.
• The customer is responsible for reviewing the chatbot functional configuration, defining escalation rules to human agents, and validating flows with commercial, contractual, or reputational impact.
• Zentia Labs does not guarantee that Bota automated responses will replace human supervision in every scenario. The customer must ensure that a human escalation mechanism exists where necessary.

Commercial terms for the Bota subscription are governed by the signed proposal, order form, contract, or other current commercial information communicated to the customer at the time of subscription.

Unless expressly stated otherwise, applicable taxes, duties, and regulatory charges are not deemed included.

• Do not use Bota for illegal, fraudulent, or rights-infringing activities.
• Do not attempt to bypass security controls, extract unauthorized data, degrade the platform, or interfere with normal operations.
• Do not use Bota to distribute unlawful, misleading, discriminatory, abusive, or otherwise non-compliant content.
• Do not configure the chatbot to impersonate a real person or to mislead users about the automated nature of the responses where the law requires disclosure.

Zentia Labs products, software, documentation, interfaces, brands, and other product elements are owned by Zentia Labs LLC or its licensors.

The customer receives a limited, non-exclusive, revocable, and non-sublicensable license to use the service during the term of the commercial relationship and in accordance with the contract.

Each party undertakes to protect the other party confidential information with a reasonable standard of care and to use it only for performance of the commercial or technical relationship.

• Zentia Labs will use commercially reasonable efforts to keep Bota available, subject to maintenance, incidents, and third-party dependencies (including LLM providers and WhatsApp Business API).
• We may introduce improvements, functional changes, or technical adjustments where necessary for the product, security, or legal compliance.
• Enhanced support commitments or SLA levels apply only where expressly agreed in writing.

• The customer may stop using Bota and request closure in accordance with the applicable contractual conditions.
• Zentia Labs may suspend or limit access in cases of non-payment, security risk, unlawful use, material breach, or service protection needs.
• After termination, access may be revoked and data will be handled in line with the contract, privacy policy, and applicable retention or deletion process.

To the maximum extent permitted by law, Zentia Labs will not be liable for indirect damages, loss of profit, loss of business, data loss not directly attributable to a breach by Zentia Labs, or outages caused by third parties outside its reasonable control.

Except where liability cannot lawfully be excluded, Zentia Labs aggregate liability arising out of the service is limited to the amounts actually paid by the customer during the 12 months preceding the event giving rise to the claim.

These terms will be interpreted under the governing law set out in the contractual documentation signed with the customer. In the absence of a specific agreement, the laws of the State of Wyoming, United States, will apply, subject to the competent courts of that territory unless mandatory law provides otherwise.

For legal, contractual, or privacy matters, contact info@bota-chat.com.

By accepting these Terms, the Customer (data controller) and Zentia Labs LLC (data processor) agree to the following conditions regarding the processing of personal data carried out in the context of providing Bota.

This data processing agreement is incorporated by reference into these Terms of Service. By accepting the Terms, the Customer also accepts the data processing conditions described herein.